Got A Question? ... Just Ask...

 
1
 Your Full Name: (required)
2
 E-mail Address (required)
It is VERY IMPORTANT that you provide a valid, working e-mail address so we can deliver your account details to you.
3
 Alternate E-mail Address
If you have an AOL or CompuServe account, this is strongly advised.
4

The DOMAIN NAME(s) we are hosting for you:
(If you are an existing customer)
5 I am ...
6
 Questions or comments:
Please be as specific as possible so we can provide a thorough response.
7
 Your privacy is protected.
By checking this box, you understand that we will not share, rent or sell your name, email or other information with any other party. Information submitted will be used by Black Wire Hosting only. You agree to receive follow-up email from Black Wire Hosting in order to accomodate your request for information.

 
Other Ways to Get Help...
Web Hosting Starter Guide
Your account includes free downloadable access to the 200 Page Web Hosting Starter Guide. This reference will answer hundreds of web design, hosting and domain management questions for you. You can save this e-book to your hard drive and consider it your web hosting "Encyclopedia" as it provides detailed information on how to use your web hosting account's cPanel, e-mail features, FTP and other webmastering topics. It has concise step-by-step instructions and clear screenshot examples.
   
Most Common Questions
Read the Answers to the top most commonly asked questions
Video Tutorials / FAQ's
Watch our easy-to-use online video tutorials and search the knowledge base
Support Ticket System
Log in to submit a support ticket
Phone Support
1- 888- 632-WIRE (9473)

 

The Most Commonly Asked Questions
CLICK the "A" Link to Find the Answer.
Q: How Do I Update My Name Servers (DNS)?
A: It's easy to do...

Q: Do I Need to Transfer My Domain to BlackWire to Host My Web Site Here?
A: No, you can use any domain...

Q: I've Uploaded My Web Site, but I Can't See It. What's Wrong?
A: There are FOUR possibilities...

Q: I've Uploaded My Web Site and Can See the Pages but Not the Images. Why?
A: Here are the 4 most common reasons...

Q: Where Do I Store My Web Site?
A: Your website must be stored inside the public_html...

Q: How Do I Upload My Web Site to the Server?
A: There are THREE ways...

Q: How Do I Create a Sub-Domain?
A: It's Easy to do in cPanel...

Q: Can I Host Another Domain on my Web Hosting Account?
A: Yes, if you have....

Q: Can I Change the Main Domain Name I Am Using?
A: Yes...

 

Knowledge Base, Video Tutorials and FAQ's
Click Any Link to Find Answers in that Category
Add-On Domains

FTP Access

E-mail Settings

FrontPage

Auto-Responders

DNS/Name Servers/Domains

BackUps

Sub-domains

Fantastico Features

Databases

Uploading Files 

Misc cPanel Features


    * Control Panel Access
    * Custom Error Pages
    * Password-Protection
    * Raw Log Manager
    * IP Deny Manager
    * cPanel Password
    * Hot Link Protection
    * Contact Info
    * Disk Storage
    * CRON Jobs
    * File Manager

 

Click on any TOPIC to view the answer or watch the video

Add-On Domains
How to Create an Add-on Domain in cPanel (video)




Misc. cPanel Features
How Do I Access My Control Panel? (text)

> How to Log-in to cPanel (video)

> Becoming Familiar and Navigating cPanel (video)

> How To Keep your Contact Up to Date in cPanel (video)

> How to Change your Password in cPanel (video)

> Using the Raw Log Manager in cPanel (video)

> Using the Disk Usage Feature in cPanel (video)

> How to Create Custom Error Pages in cPanel (video)

> How To Password-Protect A Directory in cPanel (video)

> How To Use the IP Deny Manager in cPanel (video)

> How to Set Up Hot Link Protection in cPanel (video)




BackUps
> How to Use the Backup Feature in cPanel (video)





CRON Jobs
> How to Set Up a Cron Job in cPanel (video)




File Manager
> Using File Manager in cPanel (video)




MS FrontPage
How Do I Turn on (or off) FrontPage Extensions? (text)

How Do I Publish My Site with FrontPage? (text)

> Installing/Uninstalling FrontPage Extensions in cPanel (video)




DNS/Name Servers/Domains
What Are Name Servers? (text)

How Do I Point My Domain to the Web Server? (text)

Who is My Registrar or What If I Don't Remember Who My Registrar is? (text)

Can Black Wire Update My DNS For Me? (text)

> How to Park a Domain in cPanel (video)

> How to Manage URL Redirects in cPanel (video)




Email
How do I Create E-mail Accounts? (text)

What Are POP3/SMTP Mail Servers? (text)

How Do I Set Up Outlook to Send/Receive? (text)

How Do I Read my WebMail without logging into cPanel? (text)

> How To Trace An E-Mail Address in cPanel (video)

> How To Use Webmail from within cPanel (video)

> How To Create a POP EMail Account in cPanel (video)

> How To Create a Default (Catch-All) E-mail Address in cPanel (video)

> How to Set Up E-Mail Forwarding in cPanel (video)

> How To Set Up An E-Mail Account in Outlook Express (video)

> How To Set Up An E-Mail Account in Outlook 2007 (video)

> How To Set Up An E-Mail Account in Outlook 2003 (video)

> How To Set Up An E-Mail Account in Eudora (video)

> How To Set Up An E-Mail Account in FoxMail (video)

> How To Set Up An E-Mail Account in IncrediMail (video)

> How To Set Up An E-Mail Account in Netscape (video)

> How To Set Up An E-Mail Account in OperaMail (video)

> How To Set Up An E-Mail Account in Pegasus (video)

> How To Set Up An E-Mail Account in Thunderbird (video)





Auto-Responders
How Do I Set Up an Auto-Responder? (text)

Are the Auto-Responders in cPanel Sequential? (text)

> How To Create An Auto-Responder in cPanel (video)




Uploading Files
How Do I Upload Files to the Server? (text)

How do I Upload my Files in cPanel? (text)

Where do I Store My Web Site? (text)

How Do I Publish My Site with FrontPage? (text)

How Do I Upload My Files With FTP? (text)

Where Can I Get An FTP Program? (text)

How Can I See What My Site Looks Like On the Web? (text)




Sub-domains
What's a Sub-Domain? (text)

How Do I Create/Use a Sub-domain? (text)

What's the Difference Between a Sub-domain and a Sub-directory? (text)

> How To Create a Sub-domain in cPanel (video)




FTP Access
How Do I Upload My Files With FTP? (text)

Where Can I Get An FTP Program? (text)

What's My FTP Access Info? (text)

>How Do I Add an FTP Account? (video)


WS_FTP Tutorial Videos
> Configuring Your Website in WS_FTP (video)

> Managing Files in WS_FTP (video)

> Uploading Files in WS_FTP (video)



SmartFTP Tutorial Videos
> Configuring Your Website in SmartFTP (video)

> Managing Files in SmartFTP (video)

> Uploading Files in SmartFTP (video)



FTP Voyager Tutorial Videos
> Configuring Your Website in FTP Voyager (video)

> Managing Files in FTP Voyager (video)

> Uploading Files in FTP Voyager (video)



CuteFTP Tutorial Videos
> Configuring Your Website in CuteFTP (video)

> Managing Files in CuteFTP (video)

> Uploading Files in CuteFTP (video)



LeapFTP Tutorial Videos
> Configuring Your Website in LeapFTP (video)

> Managing Files in LeapFTP (video)

> Uploading Files in LeapFTP (video)



FlashFXP Tutorial Videos
> Configuring Your Website in FlashFXP (video)

> Setting Your Preferences in FlashFXP (video)

> Uploading Files in FlashFXP (video)



Other FTP Programs
Setting Up and Using FTP (video with audio)





Databases
> How To Create a MySQL Database in cPanel (video)

> Managing a MySQL Database with phpMyAdmin (video)



Fantastico DeLuxe

> An Introduction to Using Fantastico (video)